Returns Policy

1: Goods not required:

Unused goods returned to us within a 7 working day cooling off period will not be charged a restocking and handling fee.

If the goods are returned outside this seven working day cooling off period then a 20% restocking and handling fee will be levied to cover internal processing costs involved in goods being returned.

To return your purchase, please contact us with notification that the goods are being returned either by phone on +44 7549 885 200 or by email to sales@mts-technik.uk. Please package the relevant item(s) securely, in its original packaging and send it to us with the original purchase sales invoice so that we receive it within seven working days of the day after the date that the item was delivered to you. Our address is at the bottom of this page.

For your protection, we recommend that you use a recorded delivery service such as Special Delivery to ensure adequate insurance coverage in case of goods being lost or damaged in transit. Please note that you will be responsible for the costs of returning the items to us.

2: Goods arrived damaged, defective or incorrect

You must contact us to make us aware of the problem and return the goods within 30 days of receipt either by phone +44 7549 885 200 or by email to sales@mts-technik.uk. Please package the relevant item(s) securely in its original packaging and send it to us with the original purchase sales invoice. Our address is at the bottom of this page, and we will arrange a shipping label for you. If you choose to arrange shipping yourself, Still Static Ltd will refund return shipping costs for qualifying returned items with a maximum refund equivalent to Still Static Ltd charges for the package being dispatched from Still Static Ltd to the customer. These charges are calculated on both the weight and the size of the package. Please contact us for details of carriage refunds. Replacement goods will not be shipped out before the original items are returned. We will cover all applicable and reasonable carriage costs involved.

Warranty Claims

We offer a 2-year warranty with no mileage limit.

The warranty complaint process:

1. We, or you the customer should submit a complaint via the complaint form available here
   
   Note: We only consider complaints submitted via the form. By sending goods to us without a prior complaint, we will not be able to consider it.
   
   
2. After filing a complaint, MTS may come back to you with additional questions. Their goal is to consider the complaint without the need to return the goods to us. However, in some cases, you may be asked to ship the goods to our address for verification. In this case, you will receive a complaint number from us, which we ask you to put on the package.
   
   
3. Complaints handled remotely (without the need to ship the goods to our warehouse) are resolved even within 48 hours of notification.